Chump Support?
I have not posted recently due to the fact that my DSL has been disconnected by my wonderful supplier. And not just simply disconnected but completely cut off. No I did not neglect to pay my bill. Well, I take that back, perhaps I put it off for a few days..umm, months maybe.
My point however is that I did pay the amount due before the cut-off date. Apparently they felt this was not enough however and decided to punish me for my procrastination. I spoke with a wonderful representative who apologized for the mistake..And stated that I would be back up and running by Friday. She also stated that I would be able to use my dial-up connection and access my email . Ha. After numerous phone calls, I still have no answer as to why I have neither. In the words of the so-called customer support rep "Umm..I just don't know what to tell you, sorry." And this is acceptable? They claim they have to 'recalibrate the line' and it will take at least two weeks for this to occur. I believe however that it is an evil plot to drive me absolutely insane.
I am furious.
I don't believe my standards of customer care are too high. I simply ask that when you make a mistake, you do everything within your power to correct it quickly.
To sum it up.. I will resume postings when it no longer takes 3 hours to upload. Hopefully before the leaves start to fall again.
__________________________________________________
*Update*
I recently filed a complaint with the BBB pertaining to the problem above. I received a confirmation letter in the mail from them today and was so shocked I simply had to make a quick update.
The letter stated that the BBB no longer takes complaints against the company in question due to the staggering number of complaints that they receive, with no response at all from the corporation.
I am not surprised that a major corporation has received a number of complaints, that is expected. I am very surprised however that not one has ever been rectified. I believe it is time they had a major overhaul in their customer relations department. It's an outrage!
Needless to say, I have an appointment tomorrow for installation of my new cable connection. I am very excited. I will be posting again in no time!
Whoo hoo for you!
My point however is that I did pay the amount due before the cut-off date. Apparently they felt this was not enough however and decided to punish me for my procrastination. I spoke with a wonderful representative who apologized for the mistake..And stated that I would be back up and running by Friday. She also stated that I would be able to use my dial-up connection and access my email . Ha. After numerous phone calls, I still have no answer as to why I have neither. In the words of the so-called customer support rep "Umm..I just don't know what to tell you, sorry." And this is acceptable? They claim they have to 'recalibrate the line' and it will take at least two weeks for this to occur. I believe however that it is an evil plot to drive me absolutely insane.
I am furious.
I don't believe my standards of customer care are too high. I simply ask that when you make a mistake, you do everything within your power to correct it quickly.
To sum it up.. I will resume postings when it no longer takes 3 hours to upload. Hopefully before the leaves start to fall again.
__________________________________________________
*Update*
I recently filed a complaint with the BBB pertaining to the problem above. I received a confirmation letter in the mail from them today and was so shocked I simply had to make a quick update.
The letter stated that the BBB no longer takes complaints against the company in question due to the staggering number of complaints that they receive, with no response at all from the corporation.
I am not surprised that a major corporation has received a number of complaints, that is expected. I am very surprised however that not one has ever been rectified. I believe it is time they had a major overhaul in their customer relations department. It's an outrage!
Needless to say, I have an appointment tomorrow for installation of my new cable connection. I am very excited. I will be posting again in no time!
Whoo hoo for you!
posted by Charlotte at 11:30 PM
11 Comments:
Found your blog interesting. Sorry that your health is not on a favourable track.
That's a sign to change your ISP if at all possible.
Hi, I'm in Dallas county and I suggest you do what I did - turn them into the Texas Public Utilities Commission over it. If they are not the correct department, they will be able to tell you who is.
I use to have problems with Bellsouth. They really made me mad several times. So I turned off all their sevices and installed broadband internet and VOIP phones. I love them both and I never need to worry about Bellsouth randomly being rude to me again. Consumers still have a voice. Pam
dude, no offense, but pay those bills on time and you won't have those hassles.
Dude.. perhaps you failed to read any of my other posts, but I have to pay over $1000 a month just for prescriptions and medical expenses.. A phone and internet connection is way down on the list. However, when someone makes a mistake, it is their job to correct it. And if you read it correctly, my problem was not with them turning my connection off, but with their lack of knowledge in other areas.. no offense.
Hi this link might give you a laugh,wait till you have your DSL back ,it might take 3 days to load on dial-up :)
http://www.illwillpress.com/tech.html
You should make sure that they don't charge for DSL service when they were "recalibrating the line"
I have had a somewhat similar experience. It is very frustrating, isn't it? I had my DSL unexplicably turned off one day. So, I called Qwest and asked them what was up. They didn't know and referred me to MSN. To make a long story short, MSN killed my account because Qwest hadn't been paying them the subscription fees. Qwest hadn't been paying them because MSN had never billed them for it. Since MSN never billed Qwest, Qwest had never billed me. Final result: I am now a happy Cable customer and I got six months of free DSL. I have had cable internet for almost a year and have not had nearly the number of problems I had with DSL. Congrats on the cable hookup!
Fortunately, I've never had problems such as these with Internet connections. What annoys me more is when it isn't the customer service department that's the problem, but the customers! I played Halo 2 online for months but decided to stop playing tonight because of the number of racists and the amount of profanity.
At least if your customer service department is having problems, you can fire people. But if your customers are causing the problem, what do you do then?
-Steve
Games are for Children
Customer Support is suffering in this country. Your standards are not too high.
Post a Comment
<< Home